Location: S2N’s Denver or Boston Office, Remote possible

Background:

In 2021, S2N Health launched RepSignal – an AI powered SaaS platform that uses advanced analytics and AI to transform complex data into actionable insights for medtech commercial teams and other stakeholders. RepSignal provides effective end-to-end solutions for any stage in the commercial lifecycle, either delivered on a standalone web platform or seamlessly integrated into Salesforce and other CRMs. We are a dynamic, start-up company with a positive culture and incredibly driven, smart people!

As an Implementation Specialist you will own the technical implementation & ensure successful onboarding of RepSignal for new clients and building long-term partnership. This role requires a blend of technical expertise, process-oriented execution, and strong client-facing communication skills to ensure a smooth onboarding experience.

Key Responsibilities: 

Client-Facing Responsibilities:

• Work closely with the customer and provide clear, professional communication from initial setup to post-deployment support
• Understand the customers unique business needs & provide tailored RepSignal solutions to drive value for the customer
• Cultivate and maintain long-term client relationships by delivering exceptional service to drive customer success

Project Management:

• Develop detailed project plans that outline tasks timelines and resource allocations to ensure a successful launch. Monitor project progress and identify risks to minimize possible delay in deployment
• Coordinate internal and external resources by facilitating communication among stakeholders

Technical Implementation & Business Analytics:

• Implement and configure permissions, territory management, and custom objects in Salesforce to align with client needs
• Utilize analytical tools and software (e.g. Excel, Power BI, Tableau) to deliver market insights to clients
• Conduct testing, debugging, and ongoing troubleshooting, applying a strong attention to detail and a structured approach

Product Testing and Improvements:

• Execute tests for new features and product updates, ensuring they meet client requirements and are free of defects
• Collect feedback from clients and internal teams to identify areas of improvement and contribute to product optimization

Continuous Process Improvement:

• Take initiative to improve implementation processes, decreasing completion time and improving customer satisfaction
• Look for ways to automate manual processes and increase self-service capabilities

Key Requirements and Qualifications:

• 1-3+ years of experience leading client facing projects and successful deliverables
• Strong technical skills, including data analytics experience and interest in Salesforce
• Excellent customer service and communication abilities, both written and verbal
• Ability to work collaboratively across cross-functional teams
• Commitment to continuous process improvement and a customer-centric approach

Compensation range: $65,000 – $85,000 per year.

S2N Health, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. 

Location: S2N’s Denver or Boston Office

Background:

In 2021, S2N Health launched RepSignal – an AI-powered SaaS platform that uses advanced analytics and AI to transform complex data into actionable insights for medtech commercial teams and other stakeholders. RepSignal provides effective end-to-end solutions for any stage in the commercial lifecycle, either delivered on a stand-alone web platform or seamlessly integrated into Salesforce and other CRMs. We are a dynamic, start-up company with a positive culture and incredibly driven, smart people!

S2N is a growing team from a variety of backgrounds and prides itself on being a collaborative environment where team members are empowered to take on as much responsibility as they desire. As a Co-op or Intern on the S2N team, you will have the unique opportunity to learn in a face-paced environment and sent the direction of your own experience.

Key Responsibilities:

• Work with S2N Data team in building out the company’s Master Data Model and data ingestion pipeline
• Build, and/or maintain complex data transformation scripts using SQL and Python
• Build, and/or maintain ETL orchestration scripts using Apache Airflow and/or Google BigQuery workflows
• Participate in the S2N data architecture design process
• Assist in building out S2N’s centralized data documentation

Qualifications:

• Pursuing BS in data and/or engineering field or a similar technical field of study
• Knowledge of relational database architecture best practices
• Demonstrated ability to build data transformations using SQL and/or Python
• Knowledge of PySpark is a plus
• Knowledge of Apache Airflow is a plus
• Familiarity with Google BigQuery is a plus
• Familiarity with NOSQL type databased is a plus
• Ability to work collaboratively as well as independently
• Interest in healthcare and healthcare technologies, and experience in the healthcare field is a major benefit
• Excellent communication skills in verbal and written English

Testimonials from S2N Co-ops/Interns

• “I am included in all aspects of client projects, allowing me to make a real contribution to incredibly interesting business questions and client challenges. I have seen my skills and knowledge grow and enjoy coming to work with them every day”
• “The S2N team is very good at what they do, so they attract a variety of exiting projects and top-notch clients. Additionally, the S2N partners are wonderful mentors and team members who are patient and fun while expecting a high level of performance from themselves and the team”

Compensation Range: $20-$30/hourly

S2N Health, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Applicants must be authorized to work for an employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Seeking experience in consulting? Do you have a strong interest in healthcare, medical technology, business and innovation?

We have two offices conveniently located in both Boston’s Financial District and Denver’s Downtown Neighborhood.

Job Description:

Co-ops assist the S2N team with research and analytics in support of client engagements. Example of co-op activities include:

• Assisting with building financial and market models to size and prioritize commercial opportunities for innovative healthcare technologies in the US and other global markets
• Assisting in creating economic models to quantify the value of healthcare innovations from the hospital, clinician , payer, and patient perspectives
• Assisting with collecting, organizing, and analyzing data from large healthcare claims data sets using Python and/or SQL
• Creating customized client-ready dashboards summarizing data and model outputs as client deliverables
• Conducting qualitative and quantitate primary market research with clinicians and industry experts, including identifying relevant experts, structuring discussion guides, engaging in dialogue, and analyzing findings for relevance to client decision-making
• Conducting secondary research on target patient populations and providers, existing and emerging competitors, and market trends for healthcare technologies
• Reading and synthesizing clinical literature to understand current practice patters, the standard of care, and performance requirements for novel therapies
• Developing and delivering comprehensive PowerPoint presentations summarizing research findings and recommendations

Qualifications: 

We are looking for individuals pursuing a rigorous undergraduate degree, in fields such as life sciences, data science, engineering, finance/economics, or business, with a strong interest in the healthcare field, medical technology, business, and innovation. Also, we require:

• Very strong analytical skills – quantitative and qualitative
• Experience with Python or SQL
• Proficiency in PowerPoint and Excel
• Excellent verbal and written communication skills (in English)
• Detail orientation and organizational skills
• Ability and dese to work in teams
• Intellectual curiosity and problem-solving skills
• Ability to juggle simultaneous projects and responsibilities

**Cover Letter Recommended. If you do not have a Cover Letter, please upload your resume to the cover letter section on the application form**

Interview Process:

Following resume review, selected candidates will be offered a phone interview. The second round of interviews will be in person and involve a few case questions.

Working at S2N Health:

S2N Health is a strategic service and software provider for medical technology innovators. Since its founding in 2011, S2N Health has worked with >150 companies from start-ups to large global organizations, bringing key insights & custom analytics to product, commercial, and business decisions. S2N has supported clients through the development and launch of novel technologies, raising significant investor capital, and engaging in buy and sell-side transactions. In 2021, S2N leveraged its 10 years of advanced analytics experience to develop a new AI-driven SaaS platform that brings on-demand customer insights to medtech commercial teams and other stakeholders.

We offer a fun, collaborative work environment with a high degree of variety in terms of projects, clients, technologies, clinical areas, and business challenges. Our team works closely together, providing ample opportunity for mentoring and growth and direct exposure to clients. Because we are a small company, working in an intensive collaboration with our client-innovators, co-ops can have a big impact on both the S2N culture as well as our project teams.

Testimonials from S2N Co-ops/Interns

• “I am included in all aspects of client projects, allowing me to make a real contribution to incredibly interesting business questions and client challenges. I have seen my skills and knowledge grow and enjoy coming to work with them every day”
• “The S2N team is very good at what they do, so they attract a variety of exiting projects and top-notch clients. Additionally, the S2N partners are wonderful mentors and team members who are patient and fun while expecting a high level of performance from themselves and the team”