Location: S2N’s Denver or Boston Office, Remote possible

Background:

Established in 2011, S2n Health accelerates go-to-market strategies and growth through value-maximizing SaaS solutions and data-enabled services for healthcare technology companies. in 2021, S2N Health launched RepSignal – an AI powered SaaS platform that uses advanced analytics and AI to transform complex data into actionable insights for MedTech commercial teams and other stakeholders. RepSignal provides effective end-to-end solutions for any stage in the commercial lifecycle, either delivered on a standalone web platform or seamlessly integrated into Salesforce and other CRMs. We are a dynamic, start-up company with a positive culture and incredibly driven, smart people!

As a Salesforce Implementation Specialist, you will be instrumental in deploying, configuring, and troubleshooting RepSignal within our clients’ Salesforce environments. This role requires a blend of technical Salesforce expertise, process-oriented execution, and strong client-facing communication skills to ensure a smooth onboarding experience.

Key Responsibilities: 

Salesforce Configuration and Implementation:

• Implement and configure permissions, territory management, and custom objects in Salesforce to align with client needs
• Use Salesforce Data Loader for extract/transform/load (ETL) operations to ensure data integrity
• Conduct testing, debugging, and ongoing troubleshooting, applying a strong attention to detail and a structured approach

Product Testing and Improvements:

• Execute tests for new features and product updates, ensuring they meet client requirements and are free of defects
• Collect feedback from clients and internal teams to identify areas of improvement and contribute to product optimization

Client Facing Responsibilities:

• Work closely with the team to ensure alignment and excellent client outcomes and provide clear, professional communication with clients throughout implementation, from initial set up to post-deployment support

Continuous Process Improvement:

• Take initiative to improve implementation processes, decreasing completion time and improving customer satisfaction
• Look for ways to automate manual processes and increase self-service capabilities

Internal Collaboration and Stakeholder Management:

• Collaborate with internal teams effectively
• Seek to understand user experience and stakeholder perspective on operational processes
• Deliver clear solutions to stakeholders

Key Requirements and Qualifications:

• 3+ years of experience using Salesforce to develop client or business solutions with demonstrated experience in Salesforce administration, configuration, and troubleshooting (Salesforce certification preferred but not required)
• Proficiency with core Salesforce functionality, including permissions, territory management, and data management tools
• Strong technical skills, including data management and automation
• Excellent customer service and communication abilities, both written and verbal
• Ability to work collaboratively across cross-functional teams
• Commitment to continuous process improvement and a customer-centric approach
• Familiarity with data migration, cleansing and quality assurance practices

Compensation range: $65,000 – $85,000 per year.

S2N Health, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Applicant must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.